Returns & Exchanges

We offer an easy, worry-free exchange policy up to 60 days!

At Shapessy, we believe that every customer has the right to be satisfied with their purchase and we will do our best to provide you with courtesy, respect, and appreciation to continue to do business with us and therefore we offer a worry-free return policy to all customers. You have 60 days to send back unworn merchandise, with all tags still attached for an exchange, or get a refund within 14 days of receipt.

If you are not 100% satisfied with your purchase, you can exchange the product up to 60 days for another one, be it similar or not. If the items vary in price, we will contact you for payment. We exchange for free. Shipping label costs back to us will need to be covered by the customer. We offer free shipping of your exchange items.  (Some exceptions and restrictions apply* - see terms and conditions)

Items marked as Final Sale Clearance are not refundable or exchangeable.

Your Satisfaction Is Our Mission.

If you choose to return the product (see terms and conditions). You can return a product for up to 60 days from the date you purchased it for an exchange.  Any product you return must be in the same condition you received it and in the original packaging. Items that have ripped off tags or no tags will not be accepted for refund or exchange. Please keep the receipt.

If you choose to get a Refund, please make sure to return the item within 14 days of receipt. Any items returned after 14 days of being received by the customer will be refunded as store credit. When you receive your items, please inspect them, and follow the directions below to request a refund, exchange or store credit.

To initiate a return, please submit an email from the contact us page.

Include your order number, items you want to return, and any additional notes so we can process your return accurately and in a timely manner. Items that appear worn will not be accepted. Shipping cost is non-refundable and will be deducted from the refund amount (no exceptions). If you have any questions about submitting a return, please contact us.

Before returning an item.

Prior to returning an item please be sure your items meet the conditions listed above. You must contact us or email to care@shapessy.com to receive a Returned Merchandise Authorization (RMA) number before shipping the item back to us. Returns shipped without prior authorization (RMA #) will not be processed.

TERMS & CONDITIONS:

  • Items returned after 14 days of being received by the customer we will be refunded as store credit.
  • Items marked as Final Sale Clearance are not refundable or exchangeable.
  • Once an exchange has been made the item cannot be refunded from any previous orders. Exchange 2 times for free, additional exchanges will cost $9.95 additional per order. Free exchanges do not cover international shipping or shipping label costs back to us.
  • Items that have ripped off tags or no tags will not be accepted for refund, store credit or exchange.
  • Items must be unworn, with all tags still attached shipped back in their original packaging.
  • Items must be free of scents and marks. We kindly suggest that you do not have on perfume or deodorant when trying on garments.
  • For health reasons we ask that you wear panties when trying on garments that contain a crotch. Any garment returned used or soiled will not be eligible for return and will be shipped back to you.
  • For all order refunds, we will deduct a 25% restocking fee (based on amount paid).
  • Items must be shipped back in brand new condition.
  • Items that appear worn will not be accepted.
  • You must contact us to receive an RMA number before shipping back your items. We reserve the right to refuse a return if it does not meet our criteria.
  • Shipping costs on your initial order are non-refundable. Once your item has been shipped, we’ve already paid the provider and can’t even get the money back ourselves
  • Refunds may take 7-10 business days to process. If you do not see your refund on your credit card statement, then please contact us.
  • Returns shipped without prior authorization (Return Merchandise Authorization #) will not be processed.
  • If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

CANCELLATION POLICY

We work diligently to process all incoming orders to make sure you receive them as soon as possible. You can only edit your order prior to it being fulfilled.

If you need to change any details (sizes, address information, etc.) or cancel your order, please let us know as quickly as possible. Changes or cancelations to an order are time-sensitive and if we are able, we will do our best to accommodate but we are unable to guarantee the ability to help with your request once an order has begun processing.

We will do our best to make any requested changes, however, please keep in mind that we cannot make changes or cancel an order after it has been shipped, and our packages do not qualify for mail forwarding. We are not responsible for lost or miss-delivered packages if incorrect or old address information is provided on an order.

RETURNED PACKAGES POLICY

 If your package is returned due to an address issue including but not limited to:

  • Missing address digit(s)
  • Missing apartment number
  • Misspellings
  • Failed delivery by the carrier.

You will be responsible for paying the return shipping costs in full via invoice before your order is resent to the corrected address as we do not refund for return to sender status.

If the package is Refused from delivery, refund will be labeled as VOID as we need a return tracking number, copy of receipt and a Return Merchandise Authorization number to approve a refund.

If in any case, you may want to update your shipping address, we found a solution to hold the item from the local post office for 30 days, please use this link to make this change: CLICK HERE

DAMAGED/DEFECTIVE POLICY 

If you believe you have received a defective product, please contact us at care@shapessy.com

We do not offer warranties or repairs. Defective products may only be exchanged within 30 days of purchase. In order to process your exchange, we will need your order number, description of the potential defect including photos, and any other information about your use of the product that may help us understand the potential defect. 

In the event that a product is determined to be defective due to a manufacturer error or defective materials, we will exchange the product as needed.

Damage exchanges can take up to 21 business days (varies from State and City) from the time our warehouse receives the exchange and approves your product for restock

Damaged in Shipment 

Be sure to inspect your product once you receive it. Any damage from shipping must be reported to Shapessy within seven days of receipt of the product.

If you receive your product and it has been damaged during shipment, please email us at care@shapessy.com right away. 

Include a description of the damages and supporting photographic evidence. This information is extremely helpful to us in making sure that our products are packaged and shipped properly. After review, we will arrange for the damaged products to be replaced.